Pinora

Terms of Service

Last updated: 27 September 2026

Nobody reads the terms page, so we tried to make this one worth reading. The short version: Pinora estimates nutrition from a photo, and those estimates are approximate rather than exact; you buy analysis credits before you use them; and nothing renews unless you decide to renew it. The details are below.

On this page

  1. Accepting these terms
  2. What Pinora does
  3. Your account
  4. Plans, scans and payment
  5. Refunds
  6. What you may not do
  7. Your content and ours
  8. Health disclaimer
  9. Availability and changes
  10. Liability
  11. Ending the agreement
  12. Changes to these terms

Accepting these terms

By creating an account or using Pinora, you confirm that

  • You have read these terms and agree to them
  • You are at least 13 years old, and have a parent or guardian's agreement if you are under 18
  • The information you give us at sign-up is accurate

If you do not agree with part of these terms, please do not use the service.

What Pinora does

The service

  • You photograph a meal and an AI model identifies the foods and estimates their calories and macronutrients
  • You can also log food by hand against a food catalogue
  • Entries are collected into a daily and weekly dashboard and a searchable history
  • Targets are calculated from the body details and goal you enter

What Pinora is not

  • It is not a medical device, and it does not diagnose, treat or monitor any condition
  • Its output is not medical advice, and it is not a substitute for a doctor or a licensed dietitian
  • It does not measure food — it estimates from an image, and the estimate can be wrong

Your account

Your responsibilities

  • Keep your password to yourself; you are responsible for what happens under your account
  • One account per person
  • Keep your email address current, because account and payment notices go there
  • Tell us at support@pinoralife.ir if you think someone else has access to your account

Plans, scans and payment

How paying works

  • Prices are shown in toman on the plans page and are charged in advance
  • Payment goes through Zarinpal; your card details are entered on Zarinpal's page, not on ours
  • A paid plan grants a set number of photo scans in each one-month period, with a daily limit as well
  • Each one-month period counts from the day of purchase, not from the start of the calendar month, and unused scans do not carry over to the next period
  • Every account gets a limited number of free scans, given once; they do not renew
  • If you buy a new plan before your subscription ends, the new plan starts that day and the remaining days of the old one are added to its end. Unused scans from the previous period do not carry over

Nothing renews automatically

  • Pinora does not store your card and has no standing authority to charge you
  • A plan runs for the period you paid for and then stops
  • To continue, you buy the next period yourself

If prices change, the new price applies to your next purchase. It never changes the price of a period you have already paid for.

Refunds

When we refund

  • If a payment is taken but the plan is not activated, we refund it in full or activate the plan, whichever you prefer
  • If the service is unusable for an extended period because of a fault on our side, write to us and we will make it right
  • Credits already spent on analyses are not refundable

Refund requests go to support@pinoralife.ir with the transaction reference. We answer within 7 working days.

What you may not do

Technical

  • Using the service in a way that harms its stability or security
  • Automated or bulk access, or any use outside the app's normal operation, without our prior agreement
  • Transferring, renting or selling access to your account

Content

  • Upload anything illegal, or any image containing someone else's private information
  • Upload content you have no right to upload
  • Use the service to harass anyone or to break the law

We may suspend an account that does any of these, and we will say why.

Your content and ours

What you create

  • Your photos, notes and entries are yours. We claim no ownership of them.
  • So that Pinora can do its job, you give us a limited permission to store, process and display that content — only to provide the service to you, and only within the Privacy Policy.
  • The permission goes no further than that: we do not publish your content, sell it, or use it anywhere else.
  • Delete the content or close your account and the permission ends with it.

What we create

  • The Pinora software, the analysis logic behind it, the interface, and the Pinora name and logo are ours.
  • What you receive is a personal, non-transferable right to use the app. No part of it changes hands.
  • Blog articles and food calorie pages may be quoted with attribution and a link to the original page. Republishing them in full needs our written permission.

Health disclaimer

Please read this

  • Calorie and macronutrient figures in Pinora are estimates produced by an AI model from a photograph, and they carry a real margin of error
  • The daily targets Pinora calculates come from standard formulas and know nothing about your medical history
  • Do not use Pinora to manage diabetes, kidney disease, an eating disorder, pregnancy or any other condition without your doctor's involvement
  • Do not adjust treatment based on a number in this app

Availability and changes

What can change

  • Maintenance, provider outages and network problems can interrupt it
  • We may add, change or withdraw features
  • If we withdraw something you have paid for, we will refund the unused part of your period

Liability

The limits

  • We are not liable for decisions you make based on its output, including dietary and health decisions
  • Where liability cannot be excluded by law, it is limited to the amount you paid us in the twelve months before the claim

Ending the agreement

How it ends

  • You can stop using Pinora at any time, and ask us to delete your account by writing to support@pinoralife.ir
  • We may suspend or close an account that breaks these terms, or that is used fraudulently
  • If we close your account without cause, we refund the unused part of any period you paid for
  • The sections on liability, our intellectual property and governing law survive the end of the agreement

Changes to these terms

How these terms change

  • We may amend these terms; the date at the top always reflects the current version
  • For significant changes we notify registered users by email or in the app

Continuing to use Pinora after a change means you accept the amended terms.

Questions about these terms

Write to us and a person will read it.

support@pinoralife.ir

We reply within 7 working days.